Your Roamer account
You have two accounts. Your Rivian account is where Roamer reads your vehicles from. Your Roamer account is the one you sign in to Roamer with.
Updated Nov 10, 2026
Why doesn't my Rivian password work in Roamer?
They're separate accounts with separate sign-ins. Sign in to Roamer with a passkey or your Roamer password. Your Rivian password is only for linking your Rivian account, and it isn't saved. Changing one password doesn't change the other.
If sign-up says there's already a Roamer account with your email, you've signed up before. Sign in instead, or see Can't sign in?
How do passkeys and passwords work?
A passkey is saved on your phone, computer or password manager, and it signs you in without a password. You'll find both in Account → Security:
- Passkeys: add one on each device you use. You need a password on your account before you can remove a passkey.
- Password: optional if you signed up with a passkey. Once it's set, you can change it but not remove it. Setting or changing it signs out your other devices and disconnects your connected apps.
- Authenticator App: asks for a code after you sign in with your password. Signing in with a passkey skips it.
- Sessions: every device signed in to your account. You can sign out any of the others here.
How do I confirm or change my email?
You need a confirmed email to get account recovery links. If you kept your Rivian email when you signed up, it's already confirmed.
If Account → Security shows Unverified, choose Resend verification and open the link within a day.
To use a different address, choose Change email. If your current email is confirmed, it stays until you open the link sent to the new one. If it isn't confirmed, the new address replaces it right away and still needs confirming.
How do I unsubscribe from Roamer emails?
Choose Unsubscribe at the bottom of the email. You don't need to sign in, and your other emails stay on.
To pick which emails you get, open Account → Notifications. Newsletter is the weekly update. Emails about your Rivian connection, data exports and billing can't be turned off.
Can't sign in?
To reset your password:
- On the sign-in page, choose Can't sign in? and enter your Roamer email.
- Open the link in the email within 15 minutes. It works once.
- Set a new password. If you use an authenticator app, enter its code. Your other devices are signed out and your connected apps are disconnected.
If the email doesn't arrive, your address may not be confirmed. In that case, choose recover your account with your vehicle on the same page. Enter your email, a vehicle's VIN and its current odometer reading. This needs a vehicle in Roamer and a working link to your Rivian account, and you get 3 tries a day.
If neither works, for example because your vehicle hasn't been delivered yet, email support@rivianroamer.com from the address you use for Roamer.
Lost your authenticator app?
When Roamer asks for the code, choose Lost access to your authenticator app? Enter your email, your password, a vehicle's VIN and its odometer reading in miles. You'll get an email with a link that works for 15 minutes. Opening it turns off two-factor and signs out all your devices.