Help Center

For everyone (no account required):

• Browse available inventory
• View software update release notes
• Search charging station locations
• Access community resources

Free with linked Rivian account:

• Live vehicle status and telemetry
• Software update notifications
• Vehicle configuration details
• Vehicle birthday emails

Roamer Plus ($4.99/month):

• Drive sessions with detailed maps
• Charging curves and efficiency analytics
• Unlimited historical data retention
• Advanced trip statistics
• Unlimited vehicles per account

Yes, absolutely. Rivian Roamer's integration was built in coordination with Rivian. We never see or store your password — credentials are sent directly to Rivian's servers, and we only receive encrypted tokens in return. You can revoke access anytime through your Rivian app or by changing your password. Thousands of Rivian owners trust us with their vehicle data.

We collect vehicle information, charging sessions, drive data, software versions, and basic telemetry. All data is used to provide insights and track patterns. We never share or sell your personal data. Read our privacy policy for complete details.

Scores are based on successful charging sessions, reported issues, and uptime data from the community. More recent reports are weighted higher than older ones.

Yes, you can delete your account anytime from your profile settings. This will permanently remove all your data, including vehicle history, charging sessions, and drive data. Account deletion is immediate and cannot be undone.

Roamer Plus is our paid tier for historical vehicle telematics, allowing you to track every mile, charge, and adventure. Learn more about Plus features.

Yes. Rivian Roamer seeks to provide maximum value for free. Plus features like historical data require more hosting costs and development effort.

Not currently. We're only offering month-to-month pricing right now. Rivian may introduce official APIs in the future that could require additional costs, which might impact our pricing. We don't want to lock anyone into annual plans and then have to adjust pricing mid-year. Monthly keeps things fair and transparent.

No free trials — but we do better. Cancel within 14 days and we'll automatically refund you. No email, no form, no "contact support." Just cancel and the refund processes on its own. After 14 days, you keep access through the end of your billing period.

Yes. One click in your account settings. No hoops, no "chat with an agent," no guilt trip. Cancel and you're done. If it's within 14 days, your refund is automatic.

Your Plus access continues through the end of your current billing period — no immediate cutoff. You keep all Plus features until your subscription expires. We don't do prorated refunds, but you get what you paid for.

Don't worry — we've got your back. You get a 14-day grace period to update your payment method. We'll send you friendly reminders, and your data continues collecting during this time. No sudden cutoffs.

Your data isn't going anywhere. We keep everything safe for 6 months after cancellation, so you can come back anytime without missing a beat. Think of it as an extended vacation — your adventure history will be waiting for you.

Probably not. The battery capacity shown in Rivian Roamer is your net battery capacity, not your total (gross) capacity.

Rivian reserves a portion of your battery for thermal management and other system needs. This reservation varies based on conditions like temperature, which is why you may see the reported capacity fluctuate.

Rivian does not expose the gross battery capacity through their API, so the figures shown on Rivian Roamer are not indicative of your total battery capacity or actual degradation.

Rivian only exposes battery percentage and net battery capacity through their API — not the actual energy consumed.

This means Rivian Roamer has to calculate energy usage based on the change in battery percentage and reported capacity. Due to rounding and the thermal reservation mentioned above, these calculated values may not always match what your vehicle displays.

Unfortunately, no. Rivian does not currently expose battery temperature data through their API. Services like ABRP have access to additional data because they are owned by Rivian.

Yes! We currently support imports from:

• ElectraFi (formerly TeslaFi for Rivian)

Looking for another service? Reach out to support@rivianroamer.com — we're always expanding.

1. Export your data from your third-party service (see instructions below)
2. Compress all exported files into a single ZIP
3. Upload to Rivian Roamer via Dashboard → Imports → New Import
4. We'll process your history — large imports may take several minutes

What to expect:

• We import sessions from before Rivian Roamer started tracking — no duplicates
• Imported sessions won't count toward leaderboards or achievements
• Re-importing replaces previous import data for that service
• Session times display in your timezone — may differ from your export source

This usually means the linked Rivian account has location sharing disabled.

How to confirm or fix:

1. Open your Rivian app
2. Scroll down to and tap on Location
3. Confirm Hide Location is toggled OFF

If you use a secondary driver account for Rivian Roamer, ensure Hide Location is off for that account. After changing the setting, take a short drive or start a charge to generate new data with location.

Learn more about location privacy with secondary accounts

Common solutions:

• Ensure you're using your Rivian account email, not Connect+ or other credentials
• Check that 2FA codes are entered quickly (they expire)
• Verify your account works in the official Rivian app first

If you're using a secondary account, ensure you've fully accepted the invite. You can confirm this by signing into your secondary account in the Rivian app — if you don't see the vehicle, you haven't accepted the invite. Otherwise, try unlinking and relinking your account. Some features require the vehicle to be driven or charged before data appears.

For subscription payment problems:

• Update your payment method in Account Settings
• Check that your card hasn't expired
• Verify with your bank that charges aren't being blocked