Help Center

For everyone (no account required):

• Browse available inventory
• View software update release notes
• Search charging station locations
• Access community resources

Free with linked Rivian account:

• Live vehicle status and telemetry
• Software update notifications
• Vehicle configuration details
• Vehicle birthday emails

Roamer Plus ($4.99/month):

• Drive sessions with detailed maps
• Charging curves and efficiency analytics
• Unlimited historical data retention
• Advanced trip statistics
• Unlimited vehicles per account

Yes, absolutely. Rivian Roamer's integration was built in coordination with Rivian. We never see or store your password — credentials are sent directly to Rivian's servers, and we only receive encrypted tokens in return. You can revoke access anytime through your Rivian app or by changing your password. Thousands of Rivian owners trust us with their vehicle data.

We collect vehicle information, charging sessions, drive data, software versions, and basic telemetry. All data is used to provide insights and track patterns. We never share or sell your personal data. Read our privacy policy for complete details.

Scores are based on successful charging sessions, reported issues, and uptime data from the community. More recent reports are weighted higher than older ones.

Yes, you can delete your account anytime from your profile settings. This will permanently remove all your data, including vehicle history, charging sessions, and drive data. Account deletion is immediate and cannot be undone.

Roamer Plus is our paid tier for historical vehicle telematics, allowing you to track every mile, charge, and adventure. Learn more about Plus features.

Yes. Rivian Roamer seeks to provide maximum value for free. Plus features like historical data require more hosting costs and development effort.

Yes. Self-service cancel anytime directly from your account. No "contact us" nonsense.

Your Plus access continues through the end of your current billing period — no immediate cutoff. You keep all Plus features until your subscription expires. We don't do prorated refunds, but you get what you paid for.

Don't worry — we've got your back. You get a 14-day grace period to update your payment method. We'll send you friendly reminders, and your data continues collecting during this time. No sudden cutoffs.

Your data isn't going anywhere. We keep everything safe for 6 months after cancellation, so you can come back anytime without missing a beat. Think of it as an extended vacation — your adventure history will be waiting for you.

Common solutions:

• Ensure you're using your Rivian account email, not Connect+ or other credentials
• Check that 2FA codes are entered quickly (they expire)
• Verify your account works in the official Rivian app first

If you're using a secondary account, ensure you've fully accepted the invite. You can confirm this by signing into your secondary account in the Rivian app — if you don't see the vehicle, you haven't accepted the invite. Otherwise, try unlinking and relinking your account. Some features require the vehicle to be driven or charged before data appears.

For subscription payment problems:

• Update your payment method in Account Settings
• Check that your card hasn't expired
• Verify with your bank that charges aren't being blocked