Linking your Rivian account

How does linking work?

1. Enter your Rivian email and password. Roamer passes them to Rivian.
2. Enter the two-factor verification code Rivian sends you.
3. Rivian sends back access tokens, which let Roamer read your vehicle's data without your password. Roamer keeps them encrypted.

The sign-in lasts six months. If your email is confirmed, Roamer emails you about 30, 14, 7 and 3 days before it runs out. To renew it, choose Refresh Credentials on Account → Linked Accounts and sign in to Rivian again.

Is my Rivian password safe?

Your password is traded with Rivian for access tokens and isn't saved. The tokens are kept encrypted, and unlinking deletes them.

Your password alone can't sign anyone in. Rivian asks for a code every time you sign in through Roamer, and the sign-in doesn't finish without it.

Roamer can't control your vehicle. The one thing it can send is a trip you ask a connected AI assistant to put on your vehicle's navigation, and that can wake your vehicle.

If you'd rather Roamer didn't sign in as you, link a secondary driver account instead.

What does Roamer read?

Vehicle details and orders, software versions, drive and charging data, saved places, and location for maps.

Your data isn't sold. It's shared as the Privacy Policy describes: with the providers that run Roamer, with services you connect such as an AI assistant, and with community features like leaderboards, which you can opt out of in your profile.

Roamer says to reconnect. Will I lose my history?

No. Choose Reconnect on Account → Linked Accounts, or Refresh Credentials if the link hasn't run out yet, and sign in to Rivian again. Your history stays. Nothing was recorded while the link was down.

Don't choose Unlink Account to fix a link. Unlinking deletes your vehicles and their history.

Why won't my Rivian account link?

• Use your Rivian password, not your Roamer password. Linking and Reconnect both sign in to Rivian, even if your two accounts share an email. A password manager may fill in the wrong one. If you've forgotten your Rivian password, reset it with Rivian.
• Enter the verification code right away. It runs out quickly.
• Check the account in the Rivian app. Sign in there with the same email and password to make sure it works.

Your Roamer and Rivian emails don't have to match. Your Roamer email signs you in to Roamer and gets Roamer's emails, and your Rivian email is the one you link.

Why isn't my vehicle showing up?

Roamer sees the vehicles on the Rivian account you linked. A vehicle shows up within about 10 minutes of being on that account.

• A new vehicle on your own Rivian account shows up once Rivian adds it to your account.
• A vehicle on someone else's Rivian account, or any vehicle when you linked a secondary driver account, shows up once the account you linked is invited to it.
• A vehicle you removed from Roamer stays hidden until you choose Restore on Account → Linked Accounts.

How do I add a vehicle from another Rivian account?

Invite the Rivian account you linked as a driver. This works for a household member's vehicle, a second vehicle on a different Rivian account, or your own vehicles when you linked a secondary driver account.

1. In the Rivian app, sign in with the account that has the vehicle.
2. Open Drivers and keys, choose Invite a driver, and invite the Rivian account you linked to Roamer.
3. Accept the invitation from that account's inbox.

Roamer emails you the first time it sees an invitation waiting. The vehicle shows up within about 10 minutes of you accepting, and one subscription covers every vehicle.

Don't use Change Sync Account for this. Any vehicle that isn't on the account you switch to gets archived.

Should I use a secondary driver account?

It's up to you. A second Rivian account keeps Roamer apart from your own sign-in, and you can remove it from your vehicle any time. It also helps if other apps read your Rivian account, since Rivian limits how much one account can be read.

1. Create a Rivian account with a plus alias of your email, such as you+roamer@example.com.
2. Signed in to the Rivian app as yourself, invite the new account to each vehicle you want in Roamer, and accept from the new inbox.
3. Link the new account to Roamer. If your own Rivian account is already linked, choose Change Sync Account on Account → Linked Accounts instead. Your history stays.

A vehicle you buy later needs an invitation too.

Why did my vehicle disappear after a transfer?

Rivian took the vehicle off the Rivian account you linked, so Roamer archived it and kept its history. To get it back, have the new owner invite the account you linked. Once you accept the invitation, the vehicle comes back with its history within about 10 minutes.

Why do my drives have no map?

Rivian isn't sharing your vehicle's location.

1. On the vehicle's center display, open Settings → Data and Privacy → Precise Location and allow sharing with the Rivian app.
2. Check that Hide location is off in the Rivian app. It blocks location while that driver's profile is loaded.
3. Choose Refresh Credentials on Account → Linked Accounts.

Your next drive or charge will have a map. An R2 sends its location once a minute unless it's navigating, so its maps are coarser than an R1's.