Privacy Policy for Rivian Roamer

Effective Date: 2026/07/23

Our Commitment to Your Privacy

We do not sell or rent your personal information. We disclose information only to service providers that help us operate Rivian Roamer, when you ask us to, or when the law requires it.

What We Collect

• Account information: Your email address, name, preferences, and linked Rivian account details
• Vehicle information: Vehicle identity, configuration, status, location, charging, and driving history
• Subscription information: Subscription status and Stripe customer and subscription identifiers
• Usage and device information: App and site interactions, IP address, browser or app version, device type, and diagnostic details

Important: Rivian Roamer never stores your Rivian password. Credentials used during account linking are sent directly to Rivian and are not persisted. Linked-account access tokens are encrypted at rest.

Vehicle & Telematics Data

• Rivian Roamer receives vehicle data from Rivian, including location, battery status, charging, and driving statistics.
• Location history is used only to provide owner-requested features and is never sold.
• Vehicle and telematics data is deleted through the durable account-deletion process below.

How We Use Information

• Provide the dashboard, activity, trip, insight, notification, import, and export features you request
• Maintain account security, prevent abuse, and diagnose failures
• Process subscriptions and provide customer support
• Measure and improve Rivian Roamer

Service Providers

Rivian Roamer uses service providers for limited operational purposes:

• Stripe: Subscription and payment processing. Rivian Roamer does not store complete payment-card details.
• PostHog: Product analytics and, when enabled, session recordings used to improve the service.
• Amazon Web Services: Application hosting, object storage, logs, push support, and transactional email delivery.
• Database and mapping providers: Secure data storage and map presentation needed to provide requested features.

These processors operate under their own privacy and security terms.

Retention

• Account and vehicle data is retained while your account is active and then deleted through the account-deletion process described below.
• Product analytics and application, worker, telematics, and load-balancer access logs may be retained for up to one year. Operational logs can contain an internal owner ID, IP address, request path, user agent, app version, and error class.
• Completed account-deletion dispatch records contain random internal identifiers and are normally pruned after 30 days; failed dispatch history is normally pruned after 90 days.
• Encrypted disaster-recovery backups expire through their configured lifecycle. Deleted data is not restored to the live service except when required for disaster recovery, and remains subject to the deletion request after restoration.
• Stripe may retain transaction, billing, tax, fraud-prevention, and legal records after its customer profile is deleted, including records it must retain for up to seven years.

Account Deletion

You can request account deletion from account settings. Rivian Roamer immediately signs you out, disables vehicle tracking, revokes linked-account credentials, passkeys, app devices, pending exports, and unfinished email deliveries. The durable deletion process also cancels any active subscription.

A durable background process then deletes primary account data, vehicle and session history, imports and exports, uploaded objects, caches, analytics, and telemetrics data. It also asks PostHog to delete the matching analytics events and recordings. A successful PostHog response confirms that PostHog accepted the asynchronous deletion request; provider processing can continue after Rivian Roamer records that acceptance.

Rivian Roamer permanently retains only random deletion-fence identifiers needed to prevent delayed jobs or uploads from recreating deleted data. These fences do not contain email addresses, names, VINs, locations, or vehicle telemetry. If a deletion cannot finish within 30 days, encrypted email and name fields on the deletion request are scrubbed while random operational identifiers remain available so deletion can continue automatically.

Your Choices and Rights

You can:

• Access and export supported account and session information
• Correct your profile and preferences
• Disable optional communications
• Delete your account and associated data

Email support@rivianroamer.com if you need help exercising these rights.

California Residents

California residents may have additional rights to know, correct, and delete personal information and to receive equal service when exercising those rights. Rivian Roamer does not sell personal information.

Security and Other Information

• Rivian Roamer uses encryption in transit and at rest where supported.
• Rivian Roamer uses cookies and app credentials for authentication, security, and preferences.
• Rivian Roamer is not intended for children under 13.
• Information may be processed in the United States.
• Material policy changes will be published on this page with a new effective date.

Contact Us

Questions? Email support@rivianroamer.com.

Operated by Velocity Studios, LLC