Do I need Roamer Plus?

No. Order tracking is free with a linked Rivian account.

Can I track an R1 order?

Yes. Roamer tracks R1T, R1S and R2 orders. An R1 order has no reservation or invite steps, so its list starts at Order.

A few extras are for R2 orders: how many R2s share your paint and build, how your wait compares with the typical wait for your build, and where your VIN sits on the R2 tracker.

What can I see?

Every step to delivery day: Reservation, Invite to build, Order and VIN, then the steps Rivian reports once your vehicle is built: Factory release, Shipment, Arrival at service center, inspection and Delivery prep.
What Rivian did last, and the day Roamer saw it.
Your delivery day, once Rivian books it.
How your vehicle gets to you: pickup or home delivery, the service center your vehicle ships to, and the carrier Rivian lists.
The service center's address, with Apple Maps and Google Maps links, when you're picking up.

Rivian doesn't share where your vehicle is on the way, when it will arrive, or tracking for the shipment, so Roamer can't show those.

Why are some dates missing?

Rivian doesn't date most steps. Roamer dates a step on the day it sees Rivian report it, so a step has no date when:

It was done before you linked your Rivian account.
Rivian moved your order past it between two of Roamer's checks.
It's the invite to build. Rivian doesn't share when invites go out.

Roamer doesn't fill in a date it didn't see. Your reservation date, order date and delivery day come from Rivian's records.

Why did my order go back a step?

Rivian sometimes ships a vehicle again after its inspection, and doesn't say why. Roamer shows the step Rivian reports, so your order shows as shipped again, with the inspection steps still to come.

My order isn't showing

Roamer reads orders from the Rivian account you linked, so an order placed from a different Rivian account won't show. A canceled order doesn't show either.

When should I start Roamer Plus?

Whenever you like. Roamer Plus records your drives and charges from the moment you subscribe and can't add anything from before, so there's nothing for it to record until your vehicle arrives.

The best time is the day before you pick up, or that morning. Your first drive home is in your history, and your 14 days to cancel for a full refund cover your first two weeks of driving.

Roamer emails you in the 24 hours before a booked delivery, as long as Rivian orders emails are on in your notification settings.

What do I do at delivery?

Accept delivery in the Rivian app as you normally would. There's nothing to do in Roamer: once Rivian adds your vehicle to your Rivian account, Roamer adds your vehicle on its next check and lets you know.

Two cases need a step before delivery day:

You linked a secondary driver account. In the Rivian app, invite that account to your new vehicle under Drivers and keys. See Use a secondary driver account.
Roamer shows Reconnect Your Rivian Account. Choose Reconnect on Account → Linked Accounts so Roamer can see your vehicle arrive.

Tracking your order